Change in address
|Q. 1. :
How can I change my registered address in company's
|Q. 2. : Can Joint holders request for change in
|Q. 3. : Can there be multiple addresses for a
single folio ?|
|Q. 4. : How can I change my registered address, in
case I have my shares in dematerialized form ?|
|Change in bank details|
|Q. 1. : How can I change my bank
|Q. 2. : What are the benefits of providing the bank
|Q. 3. : How can I change my bank details, in case I have shares in
|Q. 4. : How can I get
my payment directly in my accounts although I can not avail ECS
|Electronic Clearing System-ECS
|Q. 1. : What is Electronic Clearing Services
|Q. 2. : How can I avail the Electronic Clearing Service (ECS)
|Q. 3. : Is
the ECS facility available across the country?
|Q. 4. : What are the benefits of availing ECS
: How do I get
registered physical shares? How long will it take?
: How do I get
registered shares in my children/relatives name as gift? Does it involve
: Where should I
send for transfer? Can I hand it over at your branch office?
: What is stamp
duty on shares? Where do I get these stamps?
: How do I check
the Transfer Deed before lodging it to the Company?
: How do I add
one more joint holder name?
: How do I
register the physical shares in my name, since I have old transfer
|Dematerialization of Shares
: What is
Demat and what are its benefits?|
: How does the
Depository System operate?
: How do I
demat my shares?
: Once my
shares are demated, can I ever get them converted into physical
: What are the
charges to be paid to demat one's physical shares? Will it be paid by the
company or do I have to pay for it? |
: I have
purchased some shares in paper form. Can I directly give the share
certificate(s) to my Depository Participant for demating them in my
: Is it a fact
that the shares are to be traded compulsorily in Demat Form? Do I have the
option of holding them in
: How do I get
my dividends on demated shares? Will I get the Annual Report after I demat
my shares and would I be able to attend the AGM?
: What are the
chances of any fraud/disputes in using a demat account? Whom should I
approach in such cases?
Can I pledge
my shares in demat form for the purpose of availing any funding/loan
arrangement with my bankers?
|Transmission of Shares
: How do the
surviving joint shareholders get the shares in their names, in event of
death of one shareholder?
: How can legal
heir/s get the shares transmitted in their names, in case of sole
shareholder dies without leaving a will?
: How can legal
heir/s get the shares transmitted in their names, in case of deceased
shareholder dies after leaving a will?
: In case all
holders die, how do I get the shares transmitted in the name of legal
: Despite of
producing the attested/registered will, getting probate is very time
consuming and costly, can it be avoided? |
: The joint
holder was included for convenience by first holder and legal heir too.
How do I transfer the shares in my name as per will/probate?
|Nomination with respect to
: How do I
make a nomination with regard to my shareholding?
: Is it
required to send my share certificates along with the nomination form?
: Are joint
holder/s nominees to the shares? |
: Can a
nomination once made be changed?
: What is the
legal position of the nominee in case of death of shareholders?
the nominee has to do to get the shares in his name?
: Can nominee
sell the shares without registering his favour?
: Where do I
send my nomination form in case I have shares in demat
1. : What
should I do, in case of non-receipt of my dividend?
Q. 2. : How can I get my duplicate dividend warrant?
Q. 3. : Can I claim my old dividend relating to past
Q. 4. : Whom should I approach if dividend pertains to a period
before 7 years?
Q. 5. : How Can I protect fraudulent encashment of my dividend
Issue of Duplicate
|Q. 1. : How do I get duplicate share certificates in case, I have
lost / misplaced my share
Q. 2. : How do I proceed further to obtain duplicate share
certificates, in case, I have lost these with transfer deeds duly filled
Q. 3. : Should I report in case I found the original share
certificates after reporting for loss of share certificates ?
Consolidation/Splitting of shares
Q. 1. : To spilt/Consolidate my share certificates, what is
the procedure that I should follow?
Q. 2. : Can I consolidate multiple folios into one folio?
Transposition (Changing Order of the names of the
|Q. 1. : How can I
change the order of shareholders' name? |
Q 1. : How can I change my registered address in Company’s record ?
shares are held in physical form, kindly send a request letter
duly signed by the first
shareholder (first named shareholder in case of joint-holders) mentioning folio
no. and the new address along with
the Pin Code.
the shares are held in electronic form (dematerialized form), please contact
your Depository Participant (DP) for making any change in your record.
Q 2. : Can Joint Holders request for change in address?
request letter requires the signature of the first holder only.
Q 3. : Can there be multiple addresses for a single folio?
No. Only one
address can be registered for a single folio.
Q 4. : How can I change my address, in case I have my shares in
your Depository Participant (DP) is maintaining Demat account, you have to be in
touch with your DP for any changes in your information like Address, Bank
Details, ECS Mandate, PAN No & status.
Depository Participant will then pass on this information to us as & when
any action like dispatch of Annual Accounts or payment of dividend etc., is due
to be taken by the company.
Q 1. : How Can I change my
If the shares held are in
physical form, kindly send a request letter duly signed by the first
shareholder along with the bank details of first holder only mentioning folio
no. After due verification of signature of holder, the necessary changes will be
recorded in the company record.
In case shares are held in
electronic form, Please contact your DP for change of the same.
Q 2. : What are the benefits
of providing bank details?
Bank Details provided by
shareholders are used for taking the safeguard from stolen /
by printing these on the cheque portion of the warrant issued to an
Q 3. : How can I change my
bank details, in case I have shares in dematerialized form?
Depository Participant (DP)
maintains the bank details of electronic holder.
Kindly be in touch with your DP for any updation.
Q 4. : How Can I get my
payment directly in my bank accounts although I can not avail ECS facility?
distribution mode is either through cheque/Demand Draft/ECS. In case of non ECS
holders payments will be made by the way of chqeue or Demand Draft only. In case
you are holding shares in physical form you can give your mandate i.e. Account
no, Bank name , Branch name, address on a request letter. We will send your
dividend directly to your Bank under intimation to you. In case you are holding
shares in Electronic mode, you can send and get registered such details with
Q 1. : What is Electronic Clearing Service (ECS)?
Under this system, you can receive your dividend
electronically by way of direct credit to your bank account. This avoids a lot
of hassles like loss/fraudulent interception of dividend warrants during postal
transit. This also expedites payment through credit to your account compared to
dividend warrants in physical form. We strongly recommend that if you have not
already opted for Electronic Clearing Service, you may please do so now.
Q 2. : How can I avail of the Electronic Clearing
Service (ECS) facility?
In case you are holding shares in physical form, you should
submit the ECS form duly completed along with a photocopy of a leaf of your
cancelled cheque as advised in the Form and we shall take due note of the same
in our records. As a result, all subsequent dividends will be paid to you
through direct credit to your bank account.
However, if the shares are in demat, please get in touch
with your DP.
Q 3.: Is the ECS facility available across the
No. The Reserve Bank of India (RBI) has enabled ECS
facility at select cities only. This facility is being provided by most of the
companies to the investor based in cities viz., Ahmedabad, Bangalore,
Bhubaneswar, Chandigarh, Chennai, Coimbatore, Delhi, Guwahati, Hyderabad,
Jaipur, Kanpur, Kolkata, Lucknow, Ludhiana, Mumbai, Nagpur, Patna, Pune, Surat,
Trivendram and Vadodara
Q 4.: What are the benefits of availing ECS
avoids a lot of hassles like loss/fraudulent encashment of dividend warrant
during postal transit. Payment is directly coming to your account through
Banking Channels. So, there will be no wait for receipt of dividend warrants and
depositing into your bank.
Transfer of shares
Q 1.: How do I get registered physical shares ? How long will
You will have to send the share certificates along with Transfer Deed,
(available with Stock Exchange/Share Brokers) duly filled in, executed and
affixed with share transfer stamps at 0.25% of the market value of the shares on
the date of execution of the transfer deed.
The shares, along with Transfer Deed will have to be sent to us at the
| BEETAL Financial
& Computer Services (Pvt) Limited|
|Beetal House, 3rd Floor, 99,
|Behind Local Shopping
|Near Dada Harsukhdas Mandir,
New Delhi-110 062|
Normally, it takes 15 days in processing for the transfer of shares,
registered in your name, and subsequently the same will be dispatched to
Q 2.: How do I get registered shares in my
children/relatives name as gift ? Does it involve stamp duty?
The procedure of registration of shares gifted is the same as the
procedure for a normal transfer. The stamp duty is also applicable in case of
gifted shares, and the duty is at 0.25% of the market value prevailing on the
date of execution of the transfer deed by the transferee.
Q 3.: Where should I send the shares for transfer? Can I
hand it over at your Branch Office?
Registration of Share Transfer is carried out only at our office at
Beetal House, 3rd Floor, 99, Madangir, Behind Local Shopping Centre,
Near Dada Harsukhdas Mandir, New Delhi-110 062. You may lodge the documents
through post/reputed courier to our office in New Delhi.
Q 4.: What is the stamp duty on shares? Where do I get
The stamp duty applicable on share transfer is at 0.25% on the market
value on the date of execution of the transfer deed. Share Transfer Stamps can
be obtained from the authorized stamp vendors/post office.
Q 5.: How do I check the Transfer Deed before lodging it to
Please fill in all the columns of the transfer deed, sign as
transferee at appropriate places and affix share transfer stamps @ 0.25% of the
market value on the date of execution of the transfer deed. Please ensure that
the transfer deed is duly filled in and executed as explained, to avoid any
discrepancy/objection on lodgement.
Q 6.: How do I add one more joint-holder name?
You have to execute a transfer deed, duly stamped and submit the same
to us for transfer. Please note that such addition of name amounts to change in
ownership of shares and the procedure for transfer has to be followed.
Q 7.: How do I register the physical shares in my name,
since I have old Transfer Deed?
A transfer deed is valid for a period of one year from the
presentation date indicated in the stamp affixed by the Registrar of Companies
on the upper portion of the deed or the closure date of Register of Members
immediately after the presentation date, whichever is later. Please check
whether your transfer deed is still valid. If so, submit the transfer deed duly
executed and stamped along with share certificates to us for transfer in your
If the validity period of the transfer deed has expired,
you will have to approach the Registrar of Companies (ROC) for extending the
validity of the transfer deed. Alternatively, you may approach the registered
holder/seller whose signatures are appearing on the transfer deed as seller to
execute fresh transfer deeds. Thereafter you may submit the fresh/revalidated
transfer deed to us for transfer. Revalidation of transfer deed (s) is not
applicable in case of entities which are not under the purview of Registrar of
Q 1.: What is Demat and what are its
signifies conversion of a share certificate from physical form to electronic
form for the same number of holding. It facilitates in elimination of
voluminous and cumbersome paper work involved in the scrip based system.
It offers paperless transactions and transfers are processed electronically
without involving any share certificate or transfer deed.
Demat attempts to avoid
the time consuming and complex process of getting shares transferred in the name
of buyers as well as its inherent problems of bad deliveries, delay in
processing/fraudulent interception in postal transit, etc. Dematerialization of
shares is optional and an investor can still hold shares in physical form.
However, he/she has to demat the shares if he/she wishes to sell the same
through the Stock Exchanges. Similarly, if an investor purchases shares, he/she
will get delivery of the shares in demat form.
The Depositories Act, 1996 has been
enacted to regulate the matters related and incidental to the operation of
Depositories and demat operations. Two Depositories are in operation - National
Securities Depository Limited (NSDL) and Central Depository Services Limited
Q 2.: How does the Depository System operate?
The operations in the Depository System involve the
participation of a Depository, Depository Participants ,Company/Registrars and
Investors. The company is also called the Issuer Company.
A Depository (NSDL and CDSL) is an organization like a
Bank, where the securities of an investor are held in electronic form, through
A Depository Participant is the agent of the Depository
and is the medium through which the shares are held in the electronic form. They
are also the representatives of the investor, providing the link between the
investor and the company through the Depository.
To draw analogy, the Depository holds securities in
accounts for its clients. A Depository transfers securities between
The transfer of securities
happens without the actual handling of securities. The Depositories are
accountable for safe keeping of securities respectively.
Q 3.: How do I demat my shares?
First, you must have an account with a Depository
Participant (DP) or else you will have to open the account with DP and get a
unique Client ID number. For dematerialization, you have to approach the DP’s
office and ask for Dematerialization Request Form (DRF). You have to fill up this Form (DRF) and
surrender the physical shares with DRF duly filled in with DP. The DP upon receipt of the
shares and the DRF, will send an
electronic request to the Company / Registrars through the Depository for confirmation of demat. Each request will
bear a unique transaction number. The DP will simultaneously surrender the DRF
and the shares to the Company / Registrars with a covering letter requesting to
confirm the demat. The Company / Registrars after necessary verification of the
documents received from the DP and
if found in order, will confirm demat to the Depository. This confirmation will
be passed on from the Depository to the DP, which holds your account. After
receiving this confirmation from the
Depository, the DP will
credit the account with the shares so dematerialized. The DP will hold the
shares in the dematerialized form thereafter on your behalf. And you will become
beneficial owner of these
Q 4.: Once my shares are demated, can I ever get them
converted into physical shares?
If you are holding shares in electronic form, you still
have the option to convert your holding in physical form by submitting a
Rematerialization Request Form (RRF) through your DP in the same manner as
Dematerialization. Upon receipt of such request from your DP, the Company /
Registrars will issue share certificate(s) for the number of share(s) so
Q 5.: What are
the charges to be paid for Dematerialization
of physical shares? Will it be paid by the
company or do I have to pay for it?
The charges for dematerialization of physical shares are
to be paid to DP. Hence, you can approach your DP for the same. The demat
charges have to be borne by the shareholder.
Q 6.: I have purchased some shares in paper
form. Can I directly give the share certificate(s) to my Depository Participant
for demating them in my favour?
First of all, you have to necessarily lodge the share
certificates with a duly executed transfer deed for registration of shares in
your favour which can be
Q 7.: Is it a
fact that the shares are to be traded compulsorily in Demat Form? Do I have the
option of holding them in physical form?
Yes. Most of the companies
are being compulsorily traded in demat form only. You can hold shares in
physical form also.
Q 8.: How do I get my dividends on demated shares? Will I
get the Annual Report after I demat my shares and would I be able to attend the
The Depositories (NSDL/CDSL)
will provide the beneficiaries positions (Benpos) as on the Record date to the
company / registrar. On the basis
of Benpos, the concerned company will issue dividend warrants in favour of the
holders (in electronic form). The rights of the shareholders holding shares in
demat form are at par with the holders in physical form. Hence, you will be
eligible to get the Annual Report and will have the right to attend the AGM as
Q 9.: What are the chances of any fraud/disputes in using a
demat account? Whom should I approach in such cases?
Common risk factors
applicable to trading in physical shares like mismatch in signatures, loss in
postal transit, etc., are absent since the demated shares are traded scrip less.
However, in the unlikely event of any other dispute, the concerned Stock
Exchange and/or Depository Custodian viz. NSDL/CSDL or SEBI would have to be
approached for resolving such issues.
Q 10.: Can I pledge my shares in demat form for the purpose
of availing any funding / loan arrangement with my bankers?
Yes. You will have to contact
your DP for this.
Transmission of shares
Q 1.: How do the surviving joint shareholders get the
shares in their names, in event of death of one shareholder?
The surviving shareholders will have to submit a request letter supported by an attested copy of the Death Certificate of
the deceased shareholder and the relevant share certificates.
On receipt of the said documents, the company will
delete the name of deceased shareholder from its records and return the share
certificates to the applicant / registered holder with necessary
Q 2.: How can legal heir/s get the shares transmitted in
their names, in case of sole shareholders dies without leaving a will?
The legal heirs should obtain a Succession Certificate or Letter of
Administration with respect to the shares and a true copy of the same, duly
attested by the Court Officer, or Notary should be sent to the company along
with a request letter, transmission form, and all the share certificates in
original, for transmission in their favour.
Q 3.: How can legal heir/s get the shares transmitted in
their names, in case of deceased shareholder dies after leaving a will?
The legal heirs will have to get the will probated by
the High Court/District Court of competent jurisdiction and then send a copy of
the probated copy of the will, along with relevant schedule/annexure setting out
the details of the shares, the relevant share certificates in original and
transmission form for transmission.
Q 4.: In case all holders dies, how do I get the shares
transmitted in the name of legal heir/s?
You have to obtain a Succession Certificate/Letter of
Administration of the last deceased joint holder in your favour and follow the
procedure for transmission of shares.
Q 5.: Despite producing the attested/registered will,
getting probate is very time consuming and costly, can it be avoided?
You will appreciate that in order to ascertain that the
will in question is the last will and statement made by the deceased, it is
important that the same is authenticated/probated by the Court. This is to
protect the interest of the investors at large and to obviate any future
claims/disputes on the same.
Q 6.: The joint holder was included for convenience by
the first holder and legal heir too. How do I transfer the shares in my name as
As per law, the joint holder is deemed to be having
indivisible ownership of the joint property and the company cannot ascertain as
to how or why the name was included. As per the Articles of Association of the
company, the surviving joint holders are the only persons recognized as having
title to the shares.
Q 1.: How do I make a nomination with
regard to my shareholding?
You have to submit a nomination form duly filled
(in duplicate) and signed. If you are holding shares along with other holders,
then, all the holders will have to sign the nomination form.
After the form is received by the company, and if found
in order, a registration number will be allotted to the nomination. A duplicate
copy of the nomination form received from you will then be returned back to you
with an endorsement indicating the registration number and date.
Nomination can be made only in respect of shares held in
physical form. In case of demated shares, your nomination has to be recorded
with your Depository Participant.
Only one nomination can be made for each folio. Folios
having different order or combination of names of shareholders will require
Q 2.: Is it required to send my share
certificates along with the nomination form?
Q 3.: Are the joint holder/s nominees to
Joint holders are not nominees. They are joint holders
of the relevant shares having joint rights on the same. In the unfortunate event
of death of any one of the joint holders, the surviving joint holder/s of the
shares is/are the only person/persons recognized by the company as the holders
of the shares.
Q 4.: Can a nomination once made be
Nomination once made can be revoked by a shareholder by
giving a fresh nomination. If one of the joint-holders dies, the remaining joint
holder/s can make a fresh nomination by revoking existing nomination.
Q 5.: What is the legal position of the
nominee in case of death of the shareholders?
Upon the death of a shareholder, the Nominee, to the
exclusion of any other legal heir / beneficiary, is the only person in whom the
shares vest. In other words, in case of a valid nomination, the company will not
entertain any claim from legal heirs or beneficiaries and the shares will be
transmitted only in favour of the Nominee.
In case if the nomination is made by joint-holders, the
nomination will come into play only upon the death of all the joint holders.
Therefore if one of the joint shareholders dies, the shares will devolve on the
surviving shareholders to the exclusion of the Nominee. In this case the
surviving shareholders may make a fresh nomination if they so desire.
Q 6.: What the nominee has to do to get the
shares in his name?
Upon death of a shareholder, the nominee is entitled to
have the shares transmitted in his favour. He/She will have to give a notice in
writing to this effect along with the share certificate(s) of the deceased
shareholders. Alternatively, the nominee can transfer the shares held by the
deceased shareholder, to a third party.
If a nominee opts for registration of shares in his
name, he is required to produce proof of identity, e.g., copy of passport,
driving license, voter's identity card or such other proof to the satisfaction
of the company. The nominee should also submit his specimen signature duly
attested along with a request for transfer.
Upon scrutiny of the documents submitted by the nominee,
shares will be transmitted in his favour and share certificates returned to him
Q 7.: Can the nominee sell the shares without
registration in his favour?
Yes, a nominee can sell the shares to a third party,
without registration of shares in his favour. However, the usual procedure for
transfer of shares will have to be followed.
Q 8.: Where do I send my nomination form in case I have
shares in Demat form?
For making a nomination with respect to demated shares,
you will have to approach your DP. In the account opening form provided by the
Depository Participants there is a provision for providing the name of the
nominee. Please consult your Depository Participant for further
Q 1.: What should I do, in case
of non-receipt of my dividend?
You may write to us quoting the name of the company
furnishing the particulars of the dividend not received and also quoting your
Folio Number/DPID & Client ID
particulars (in case of demated shares). We will verify the records and provide
you with the status.
Q 2.: How can I get my duplicate
If the dividend warrant is still shown as
unpaid in the Bank Statement, we shall issue a duplicate warrant to you
expeditiously, on providing an indemnity bond.
Q 3.: Can I claim my old
dividend relating to past years?
As per the present law, the dividends issued prior to
the year 1995, if found unpaid / unclaimed, such amounts are required to be
transferred to the Central Government. Unpaid / unclaimed dividends issued
subsequent to the year 1995 and if such dividends are more than 7 years old,
such dividends cannot be claimed. If you have not received any of these
dividends, you may please write to us with relevant particulars like folio
number, concerned dividend, etc., and we shall clarify the status and arrange to
pay the dividend if it remains unpaid as per the records.
Q 4.: Whom should I approach if
dividend pertains to a period before 7 years?
You may make an application to the concerned Registrar
of Companies, in Form No. II. However, please note that the unpaid / unclaimed
dividend amounts if transferred to the Investor Education and Protection fund
established under the Companies Act, 1956 and as per the applicable law, no
refund can be claimed by the shareholders on such dividends.
Q 5.: How can I protect fraudulent encashment of my
Currently the bank account particulars are being
overprinted on the dividend warrants wherever available and in the absence of
the same, complete address is printed to avoid possible fraudulent encashment.
So, it is advisable to have bank details in the company record for every
investor. In case you have not
provided your bank account details in the past or wish to change, please forward
a communication as stated below.
a) If you are holding shares in physical form, please
quote the name of the company and give your folio number, details of Bank name
and branch address and account
number to us and we shall incorporate the same in all your future dividend
b) If you are holding the shares in demat form, such
details will have to be given to your Depository Participant with whom you have
a demat account. Your Depository Participant will pass on this information to the
company through the Depositories NSDL/CDSL. This procedure is in accordance with
Issue of Duplicate Share Certificate
Q 1.: How do I get duplicate share certificates in case,
I have lost / misplaced my share
Please inform us immediately about loss of share
certificates quoting the name of the company, your folio number and details of
share certificates, if available. We shall immediately mark a caution on your
folio to prevent any further transfer of shares covered by the lost share
certificates. Simultaneously, you will have to lodge a complaint with the
police regarding loss of share certificates and also furnish an
acknowledged copy of the police complaint (FIR).
Upon receipt of all the above, we shall advise you
further formalities to be completed for issue of duplicate certificates. However
please note that if the lost share certificates are lodged with the company
together with a valid transfer deed by a third party for transfer, the case will
be dealt with on the basis of relevant facts and we shall advise further course
of action at that time.
Q 2.: How do I proceed further to obtain duplicate share
certificates, in case, I have lost these with transfer deeds duly filled
You have to follow the procedure described in the
Q 3.:Should I report in case I found the original share
certificates after reporting for loss of share certificates.
Yes. Please surrender the original share certificate to
us immediately, if the duplicate share certificates have been issued. However,
if the original share certificates are found before you comply with the
procedure for obtaining duplicate share certificate, please inform us
immediately so that we can remove the caution marked against such share
To split/consolidate my share certificates, what is the procedure that I
Please forward your share certificates along with a
request letter signed by all the registered shareholder/s and we shall
split/consolidate the share certificates as may be required by you.
Q 2.: Can I consolidate multiple folios
into one folio?
Yes. Please forward the share certificate (s) relating
to those folios which you wish to merge and we shall consolidate your folios and
return the share certificates by endorsing the consolidated folio number.
You may please note that the folios to be consolidated
should be in the identical name and in the same order of identical names (in
case of joint-holding) and bear the same address.
Transposition (Changing order of the names of
Q 1.: How can I change the order of
your share certificates along with a request
letter duly signed by all the joint-holders as
per the specimen signatures recorded.